Category: Communication
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How Sales Contests Destroy Your Sales Staff
Sales contests are often used to motivate sales people. It is assumed sales people are naturally competitive. Therefore, giving them an opportunity to compete amongst themselves will be fun and improve both morale and productivity. In actuality it has the reverse effect. There may be a temporary boost in productivity. But there is a long…
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Dealing with Unfair Criticism
Responding calmly and rationally to unwarranted criticism Recently I was leading a discussion over how to teach fairly some complicated concepts. When all of a sudden the individual on my left burst out in anger with accusations about my motives which were completely untrue. All eyes were on me. What would I say? How would I…
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Fixing Communication Problems in the Workplace
Just because we speak the same language does not mean we understand what we each other is saying. Let me give an example from my childhood. When I was in the 5th grade, I had a teacher try to teach us about rocks and geology. For a project everyone in the class had to build…